FAQ

Welcome to our Network. In this section you will find useful info and news to assist you in troubleshooting or to make the best use of our services. Click on the points on the summary and you will be redirected to paragraphs with tips and infofor solving any problems

The staff of arkitectureonweb


SUMMARY

1. Where can I find the complete list of upcoming events?

2. How do I sign up for the personal area on elearningonweb?

3. I can't change my password

4. Where can I find personal notifications and how the user profile is organized on elearningonweb?

5. How do I register for a seminar?

6. How can I access the seminar room from my personal area?

7. Where can I find the certificate of attendance and the slides of the events attended?

8. I have a double profile with different emails with which I follow the events, in which profile will I find my participation in the events?

9. How can I participate in the seminar from other devices other than my PC such as a tablet or mobile phone?

 

 

 


1. Where can I find the complete list of upcoming events?

To view the complete list of upcoming seminars, go to the portal page https://www.elearningonweb.com/en/home and click on EVENTS:

2. Click on the button indicated “ALL EVENTS" :

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2. How do I sign up for the personal area on elearningonweb?

To subscribe to the personal area on the elearningonweb portal you must follow this procedure:

1.  Go to the portal https://www.elearningonweb.com/en/home and click on the icon of the little man marked in yellow:

2. Click on the highlighted string below:

3. Fill in the required fields:

4.  At the end of the procedure if the registration was successful you will find yourself in your PERSONAL AREA

 

WARNING: It is compulsory to register on our portal in order to receive a FREQUENCY and SLIDE CERTIFICATE.

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3. I can't change my password

To change the password go to the icon of the little man in the top right corner and click on login. A new login page will open. Go to the bottom right and click on Forgotten password (fig.a). Enter your email address and type the verification text that appears in the image.

a.

WARNING: if it indicates Error while inserting the text, try again, the inserted text must be the exact one present in the image. You will receive an email in your inbox ( also check in SPAM) from ArkitectureOnWeb, with the Password generated by the system.

Go back to the icon of the little man (top right menu) and click on sign in. Enter your email and the password you received by email. By going to your personal profile you can customize your password by clicking on the password section, enter the new password twice and confirm by clicking on the update button.

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4. Where can I find personal notifications and how the user profile is organized on elearningonweb?

 

The reserved area is composed in the following way:

  1. NOTIFICATIONS from elearningonweb (we would recommend that you check the communications sent to you periodically);

  2. PERSONAL DATA we would advise you to fill in all your data correctly;

  3. PASSWORD area where you can change your personal password

  4. JOB;

  5. INVOICE DATA;

  6. BOOKED EVENTS; in this area you will find all the events you have registered for.

  7. APPLIED EVENTS; in this area you will find all the events you have attended.

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5. How do I register for a events?

To register for online seminars you must access your personal area through the icon of the little man in the top right corner and click on login (fig.a), once you are logged in, go to the desired seminar page through https://www.elearningonweb.com/it/seminari and register through the SIGN UP NOW button (fig.b).

a.

b.

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6. How can I access the seminar room from my personal area?

To access the seminar room directly from your personal area this is the procedure to follow:

1.  Through the portal  https://www.elearningonweb.com/it/home access your personal area through the icon highlighted in yellow:

2.  In the RESERVED AREA page go to BOOKED EVENTS :

3.  Click on "ENTER THE CLASSROOM" in the line corresponding to the seminar in which you want to participate

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7. Where can I find the certificate of attendance and the slides of the events attended?

Within 24/48 hours after the end of the seminar in the APPLIED EVENTS section, you will find the certificate and slides of the seminar attended in the APPLIED EVENTS section only if you have participated for a minimum of 80% of the total seminar time

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8. I have a double profile with different emails with which I follow the events, in which profile will I find my participation in the events?

The participation will only be shown in the profile associated with the email with which you participated in the online seminar.

If you have two profiles with two different emails, please check very carefully with which profile you attended the online seminar and with which one you subscribed.

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9. How can I participate in the seminar from other devices other than my PC such as a tablet or mobile phone?

In order to participate in the seminars with other devices other than a PC like a tablet or mobile, you need to download the GotoWebinar app.

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If you couldn't find the answer to your question write us by email at [email protected]